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FAQ

We’ve developed this list of frequently asked questions to help you find answers to your questions quickly and easily. However, if you can’t find the answer to your specific question, we are more than willing to help. Send us an email to support@flyingeyesoptics.com, use the Contact Us form, or give us a call or send us a text at 512-213-2390 (call toll-free 888-568-8978). We answer questions in the order they are received, so please allow up to 24 hours for a response or the next workday following a weekend or holiday.



About Frame Styles

What’s the difference between your ComfortPro (Original Hawk) and your ComfortStyle (all other) frames?

The Hawk Convertible offers interchangeable temples (the arms that go over your ears) and each set includes standard temples, micro-thin temples, and strap/cinch system. The ComfortStyle line utilizes a completely new material that can be molded very thinly and remain flexible yet unbreakable. All Flying Eyes eyewear are designed to be comfortable with a headset or helmet.

I (fly airplanes, ride motorcycles, etc…), and I’m wondering which frame style would be best for me?

All of our glasses are designed specifically for use with a headset or helmet. They’re all extremely comfortable, so it just comes down to personal preference. Check out our Recommendations for some advice based on activity or give us a call/text at (512) 213-2390 for some live human help. All of our glasses are guaranteed to be perfect for you. So, when you receive your Flying Eyes glasses, once you try them on, if you decide that you’d prefer another style, just send them back and we’ll happily exchange them. The only cost would be any difference in the frame cost compared to the version you initially purchased.

Are Flying Eyes available for men and women?

Yes! All of our frame styles look great on both men and women.

I have a (Big, Small, Head/Face), which frames would be best for me?

Wide Heads/Faces – We recommend the Kingfisher.
Narrow Heads/Faces – We recommend the Kestrel Aviator or the narrow Golden Eagle frames.

Here's a handy sizing chart to help you make your decision: 

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About Prescription Lenses

Can Flying Eyes Sunglasses include progressive and/or prescription lenses?

All Flying Eyes Eyewear currently available are prescription compatible. You can purchase our eyewear from our online store or one of our retailers and take them to your own optician to add your prescription lenses. You can find retailers and eye care professionals that carry our unique line of eyewear here.

Do you have photochromic lenses?

We do not offer specialized lenses in-house, but since our frames are compatible with any prescription, you can get photochromic lenses added to your Flying Eyes via your preferred optician.

Tell me more about your Prescription Lenses. What are they made of?

There are many different types of materials available for prescription lenses. We recommend Trivex for all standard prescriptions and High-Index lenses for stronger prescriptions. Trivex offers the same impact resistance to Polycarbonate but offers optical clarity similar to mineral glass. And, High Index lenses allow for stronger prescriptions without making the lenses too thick or heavy.

Can you do prescription lenses in house? 

Putting prescription lenses into sunglass frames is complicated since the lenses have many curves to them. Because of this it requires additional measurements that must be done while wearing the glasses. It’s for this reason that it’s much easier to have a local optician manage the entire process. Let us know if you have trouble finding someone to make lenses for you, and we'll work with you to find a solution.

Do you sell the frames by themselves so I can just get prescription lenses added?

We do not sell frames without lenses, even if you need a prescription your optician will need the stock lenses on hand in order to correctly manufacture the curve, size, and shape of your prescription lenses. 

Can I use an FSA (Flexible Spending Account) or HSA (Health Savings Account) card on your website?

Unfortunately, no. Our company is not classified by our credit card processor in a way that would allow us to accept payments from FSA or HSA accounts.  However, our partnered opticians should be able to accept that type of payment (you can use our Optician Locator Map to find one closest to you). If you don't have one near you or would rather purchase online, Contact Us and we can send you an invoice via PayPal for your order instead!

 

About Non-Prescription Bifocals

Are non-prescription Bifocal lenses (Readers, Cheaters, etc…) available?

Yes, they are! We carry non-prescription bifocal reading lenses in both gradient and non-gradient tints. Check out our Non-Rx Bifocals here. Plus, our Flying Eyes Hawk frames offer two different Reader Segment Height options. The low height option is great for those who just need to read a book or PDA in their lap while the high height version is great for those that would also like to use the reader portion to see things like the instrument panel in front of them. Whichever version you order, when you get them if you decide that you’d like a different version just contact us and we’ll gladly swap them for you at no additional cost.

What’s the difference between High and Low Bifocal lenses?

HIGH bifocals feature a magnified/reader portion of the lens measuring 16mm from the bottom of the frame and are well-suited for seeing broad areas without having to move your head much. LOW bifocals have a magnified/reader portion of the lens measuring a standard 11mm from the bottom of the frame and are useful when you only need to view magnified things occasionally.

I purchased Non-Rx Bifocal Lenses with my Flying Eyes frames, and I need a different version.

All of our frames have lenses that are easily removable. Within the first 90 days of your purchase, we are more than happy to swap out any non-prescription lenses for another version, all at no cost other than shipping. Contact us for more information.

Can I get a bifocal lens in only one eye, with a standard lens on the other side?

Sure! We have a lot of control over how the glasses are assembled, so we can definitely do that sort of thing. Choose the bifocal lens options you want and let us know what to do in the Note section of your order! Email us at support@flyingeyesoptics.com if you need more specific help with that process.



About Other Lens Options

Are Flying Eyes available with Polarized lenses?

Yes, they are however, we advise against their use by pilots as they can interfere with viewing PFDs, MFDs and PDAs. While Polarization is excellent for cutting down on glare in places like when on the water, they provide no additional protection for UV rays. And, all of our lenses (even our clear bifocals) already include 100% UV400 protection.

What’s the difference between Solid and Gradient Tint lenses?

The Solid tint lenses are the same amount of tint color and density throughout the entire lens, while the gradient tint lenses are darker at the top and a bit lighter at the bottom. The gradient is subtle so outwardly, people won’t really notice, but the gradient is very useful for viewing an instrument panel while at the same time blocking harsh sunlight through the windshield.



About Repairs and Replacements

What if they break?

Flying Eyes sunglasses frames are made of extremely durable Resilamide and the lenses are Polycarbonate (Trivex if prescription lenses are used). It’s unlikely that your glasses will break during normal use. However, if they should fail due to a manufacturing defect, we will absolutely repair or replace them! Contact us at Support@FlyingEyesOptics.com or call/text us at (512) 213-2390 (call 1-888-568-8978 outside the USA).

I’ve scratched my lenses! Are replacements available?

Yes, replacement lenses are available and the lenses can be removed from the frame very easily. If you purchased less than 90 days ago or signed up for your product warranty and you purchased less than a year ago, we'll replace those for free. Send us an email at support@flyingeyesoptics.com for help with that! HERE is a video that shows how to replace your lenses. 

If you're past your warranty date, you can order new lenses here: https://flyingeyesoptics.com/accessories/

I’ve lost my temples or strap and cinch for the Hawk frames! Can I order additional sets?

Yes, replacement parts are available here: https://flyingeyesoptics.com/accessories/

 

 

About Shipping

How long will it take to get my sunglasses?

We do our best to get orders out the door the same day for all orders placed before 12pm CST each non-holiday weekday. In some cases, it may go out the next business day.
Our standard shipping is USPS Priority Mail for USA shipping and UPS for International shipping (with FedEx as an option for faster shipments at a higher cost), so the actual amount of time will depend on where you are, but generally within 5 days of your order for USA shipments and 1-2 weeks for international orders. 

Can I place an international order?

We currently only have a few distributors outside the USA. So, if you have a favorite eyewear store in your country, please let them know about us (or let us know about them). Meanwhile, we can ship to most places using our international shipping services. Options and pricing can be calculated during checkout. Find one of our retailers around the world here: https://flyingeyesoptics.com/find-a-store/

 

 

About Our Return Policy

If I don’t like them, can I return them?

Absolutely! We’re pretty sure you’ll love them, but if you don’t: contact us at Support@FlyingEyesOptics.com or call us at (512) 213-2390 (1-888-568-8978 outside the USA) for return authorization within 30 days. We cannot refund shipping, but we’ll refund the purchase price of the sunglasses, plus any sales tax paid.
You can also exchange your Flying Eyes for another version, at no additional cost other than the difference in the price of the glasses. Contact us for more information.

 

 

About Finding a Store Near You

Do you have a storefront or is there a place I can see these glasses in person?

We don’t currently have a storefront but we do have quite an ever-growing number of retailers that carry our glasses. But you can go to https://flyingeyesoptics.com/find-a-store/ to find a retail location that carries Flying Eyes sunglasses.

 

About Gift Cards

Do you offer gift cards/certificates?

Yes! Just not on our storefront to cut down on fraudulent orders. Send us a message with the Contact Form, call or text us at (512) 213-2390, or send us an email at support@flyingeyesoptics.com for more information. 

 

About Our Manufacturing

What are your glasses made out of?

All of our frames are made out of a super-thin, super-flexible patented material (Resilamide™) and the lenses are shatterproof polycarbonate.

Where are your products made?

All of our products are designated "Made in the USA out of imported components" and assembled by us in Austin, TX!

 

Becoming a Retailer

Can my business sell your products?

Absolutely! Our goal is to have retailers across the globe so our customers have the easiest process possible for getting sunglasses that work for them. Request information on becoming a Flying Eyes retailer at https://flyingeyesoptics.com/retailer

 

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