Frequently Asked Questions
We’ve developed this list of frequently asked questions to help you find answers to your questions quickly and easily. However, if you can’t find the answer to your specific question, we are more than willing to help. Send us an email to firstname.lastname@example.org, or give us a call at 512-213-2390 (toll-free 888-568-8978). We answer questions in the order they are received, so please allow up to 24 hours for a response or the next workday following a weekend or holiday.
About Prescription Lenses
Can Flying Eyes Sunglasses include prescription lenses?
All Flying Eyes Eyewear currently available are prescription compatible. You can purchase our eyewear from our online store or one of our retailers and take them to your own optician to add your prescription lenses. Or, you can find one of our eye care professionals that carry our unique line of eyewear here.
What are Transitions XTRActive Photochromic lenses and how do they work?
Photochromic means that the lenses darken in sunlight. Transitions XTRActive brand of photochromic lenses are the only ones that actually darken even when in a car or cockpit. And they go completely clear when it’s night. These lenses are only available with prescription lens orders.
Tell me more about your Prescription Lenses. What are they made of?
There are many different types of materials available for prescription lenses. We recommend Shamir Trivex for all standard prescriptions and Shamir High-Index lenses for stronger prescriptions. Trivex offers the same impact resistance to Polycarbonate but offers optical clarity similar to mineral glass. And, High Index lenses allow for stronger prescriptions without making the lenses too thick or heavy.
About Non-Prescription Bifocals
Are non-prescription Bifocal lenses (Readers, Cheaters, etc…) available?
Yes, they are! We carry non-prescription bifocal reading lenses in both gradient and non-gradient tints. Plus, our Flying Eyes Hawk frames offer two different Reader Segment Height options. The low height option is great for those who just need to read a book or PDA in their lap while the high height version is great for those that would also like to use the reader portion to see things like the instrument panel in front of them. Whichever version you order, when you get them if you decide that you’d like a different version just contact us and we’ll gladly swap them for you at no additional cost.
What’s the difference between High and Low Bifocal lenses?
HIGH bifocals feature a magnified/reader portion of the lens measuring 16mm from the bottom of the frame and are well-suited for seeing broad areas without having to move your head much.
LOW bifocals have a magnified/reader portion of the lens measuring a standard 11mm from the bottom of the frame and are useful when you only need to view magnified things occasionally.
I purchased Non-Rx Bifocal Lenses with my Flying Eyes frames and I need a different version.
All of our frames have lenses that are easily removable. Within the first 90 days of your purchase, we are more than happy to swap out any non-prescription lenses for another version, all at no cost other than shipping. Contact us for more information.
About Other Lens Options
Are Flying Eyes available with Polarized lenses?
Yes, they are however, we advise against their use by pilots as they can interfere with viewing PFDs, MFDs and PDAs.
While Polarization is excellent for cutting down on glare in places like when on the water, they provide no additional protection for UV rays. And, all of our lenses (even our clear bifocals) already include 100% UV400 protection.
What’s the difference between Solid and Gradient Tint lenses?
The Solid tint lenses are the same amount of tint color and density throughout the entire lens, while the gradient tint lenses are darker at the top and a bit lighter at the bottom. The gradient is subtle so outwardly, people won’t really notice, but the gradient is very useful for viewing an instrument panel while at the same time blocking harsh sunlight through the windshield.
About Frame Styles
What’s the difference between your ComfortPro (Original Hawk) and your ComfortStyle (all other) frames?
The ComfortPro line offers interchangeable temples (the arms that go over your ears) and each set includes standard temples, micro-thin temples, and strap/cinch system. The ComfortStyle line utilizes a completely new material that can be molded very thinly and remain flexible yet unbreakable. All Flying Eyes eyewear are designed to be comfortable with a headset or helmet.
I (fly airplanes, ride motorcycles, etc…), and I’m wondering which frame style would be best for me?
All of our glasses are designed specifically for use with a headset or helmet. They’re all extremely comfortable, so it just comes down to personal preference. All of our glasses are guaranteed to be perfect for you. So, when you receive your Flying Eyes glasses, once you try them on, if you decide that you’d prefer another style, just send them back and we’ll happily exchange them. The only cost would be any difference in the frame cost compared to the version you initially purchased.
I have a (Big, Small, Head/Face), which frames would be best for me?
Big Heads/Faces – We recommend the Kingfisher or Titanium Hawk WF (WF stands for Wide Frame).
Small Heads/Faces – We recommend the Kestrel Titanium or the Golden Eagle frames.
Are Flying Eyes available for men and women?
Yes! All of our frame styles look great on both men and women.
How long will it take to get my sunglasses?
We do our best to get orders out the door the same day for all orders placed before 4 pm PST each non-holiday weekday. Our standard shipping is USPS Priority Mail for USA shipping and DHL for International shipping, so the actual amount of time will depend on where you are, but generally within 2 days of your order for USA shipments and 1-2 weeks for international orders. If you want them faster, we do also offer faster shipping options during checkout, and those options will also show the estimated date your sunglasses would arrive.
Can I place an international order?
We currently only have a few distributors outside the USA. So, if you have a favorite eyewear store in your country, please let them know about us (or let us know about them). Meanwhile, we can ship to most places using our international shipping services. Options and pricing can be calculated during checkout. Find one of our retailers around the world here: http://flyingeyesoptics.com/find-stores/
About Return Policy
If I don’t like them, can I return them?
Absolutely! We’re pretty sure you’ll love them, but if you don’t: contact us at Support@FlyingEyesOptics.com or 1-888-568-8978 (outside the USA 1-512-213-2390) for a return authorization number within 30 days. We cannot refund shipping, but we’ll refund the purchase price of the sunglasses, plus any sales tax paid.
You can also exchange your Flying Eyes for another version, at no additional cost other than the difference in the price of the glasses. Contact us for more information.
About Repairs and Replacements
REPAIRS AND REPLACEMENTS
What if they break?
Flying Eyes sunglasses frames are made of extremely durable Resilamide and the lenses are Polycarbonate (Trivex if prescription lenses are used). It’s unlikely that your glasses will break during normal use. However, if they should fail due to a manufacturing defect, we will absolutely repair or replace them! Contact us at Support@FlyingEyesOptics.com or 1-888-568-8978 (outside the USA 1-512-213-2390).
I’ve scratched my lenses! Are replacements available?
Yes, replacement lenses are available and the lenses can be removed from the frame very easily. Here’s a video that shows how: http://youtu.be/ixnBO-Gm8Sg
You can order new lenses here: http://flyingeyesoptics.com/product-category/accessories/
I’ve lost my temples or strap and cinch for the Hawk frames! Can I order additional sets?
Yes, replacement parts are available here: http://flyingeyesoptics.com/product-category/accessories/
About Finding a Store Near You
Do you have a storefront or is there a place I can see these glasses in person?
We don’t currently have a storefront but we do have quite an ever-growing number of retailers that carry our glasses. But you can go to http://flyingeyesoptics.com/find-stores/ to find a retail location that carries Flying Eyes sunglasses.