You may return undamaged, non-custom items within 30 days of delivery for a refund of the item plus applicable tax (we do not refund the shipping cost or provide a return label). If your order received a volume-based discount and your return disqualifies you for that discount, you will be refunded the cost of the product minus the discount received. This does not apply to affiliate coupons. We'll pay the return shipping costs if the return is a result of our error.
We're also happy to exchange your glasses if you'd like to try a different style! Please send your exchange with the case! You'll get a new case and microfiber bag/cloth along with your new pair.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you are collecting a warranty claim, you will pay return shipping to us for the defect product, and we will pay the shipping to you for your replacement parts/glasses.
Gift certificates are non-transferrable and are subject to the same 30-day return window as physical products. The person who purchased the gift certificate must initiate a refund, and the payment will be returned to the same account/card used to purchase it.
Prescription lens orders are final. If you receive your frame for lens marking and decide to not move forward with prescription lenses, we will refund your entire order (minus the shipping fee). If you are unsatisfied with the frame after you receive your finished prescription pair, we're happy to issue a partial refund for the cost of the frame. We cannot refund prescription lenses, though if there's something wrong with your lenses when they arrive, please let us know within 30 days so we can fix them for you!
If you're in the US and your pair doesn't fit quite how you expected or you'd like a different lens color or bifocal height, we would love to do an exchange for you within 30 days of delivery! You'll pay for shipping them back to us, and we'll pay the shipping to send your new pair/lenses. Please request an exchange by sending us an email at email@example.com, chatting with us live here on the website, or giving us a call at (512) 213-2390.
International exchanges are generally not accepted due to the high shipping costs and the cost of customs duties. Please contact us to discuss your options if you're a non-US customer looking for an exchange.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Domestic shipments are sent via USPS Priority Mail by default, and delivery typically takes between 3 and 6 business days once shipped. Fed-Ex 2-Day shipments placed before noon CST go out the same day and can be expected within 2 business days once shipped. Please be aware that once the package leaves our warehouse we do not have control over shipping times and that shipping during holiday rush dates is likely to take more time than usual. Shipping estimates are not guarantees. We recommend ordering by December 10th to guarantee domestic delivery by Christmas.