WE STAND BEHIND OUR PRODUCTS

At Flying Eyes, we are as committed to standing behind our eyewear as we are to making it. Every pair comes with a Limited Lifetime Frame Warranty and a 1 Year Lens Replacement Guarantee.

Limited Lifetime Frame Warranty

Your Flying Eyes frames are built from high quality materials and designed for people who wear eyewear under a headset, a flight helmet, or ear pro. If your frames ever fail because of a defect in materials or workmanship, we will repair or replace them, at our option, for the life of the product.

What’s Covered:

• Defects in materials
• Issues with workmanship
• Failures not caused by outside damage

What’s Not Covered:

• Accidental damage, including drops and impacts
• Product abuse or intentional stress testing
• Normal wear, including scratches, scuffs, finish wear, and fit that loosens over time
• Repeated lens swapping outside normal use
• Alterations, negligence, or misuse
• Damage caused by lenses or parts not supplied by Flying Eyes, or by installation performed by anyone other than Flying Eyes or an authorized provider
• Products purchased from an unauthorized seller
• Lost or stolen products

How repairs and replacements are covered

A frame we repair or replace under this warranty continues the coverage from your original purchase. It does not carry a warranty of its own, and it does not start a new warranty period or a new lens guarantee period. All coverage runs from the date of the original purchase, no matter how many times a product is repaired or replaced.

If the model you purchased is no longer available, we will replace it with the closest current equivalent or offer credit toward a current model, at our option.

Damage outside warranty coverage

If your glasses are damaged in a way this warranty does not cover, we can still help. Repairs and replacement parts are available at a reasonable charge to keep your Flying Eyes adventure ready. Contact our support team and we will let you know what is possible and what it costs.

1-year Lens Warranty

Accidents happen, and we cover those too. For one year from the date of your original purchase, if your Flying Eyes lenses are damaged and you still have the lenses, we will replace them at no cost.

• The one year period runs from the date of your original purchase. Replacing a lens, a frame, or a complete pair does not restart it.
• We ask that you still have the damaged lenses so we can confirm the correct fit and specification.
• This guarantee applies to lenses supplied by Flying Eyes. Lenses produced or installed by a third party are not included.

After one year, replacement lenses are available through our store. They are designed for easy installation at home, so there is no need to send your glasses back to us.

How to File a Warranty Claim

We’ve made it simple! Just text us at (512) 213-2390 with the following:

• Your name
• Shipping address
• Description of the warranty issue
• Clear pictures of your glasses from all angles

Once we receive your message, our support team will review it and guide you through the next steps. When you choose Flying Eyes, you are not just getting the world's most comfortable eyewear, you are also getting peace of mind.

Warranty Limitations

This warranty is the only warranty Flying Eyes offers on its products, and it replaces all other warranties, express or implied, to the fullest extent permitted by law. Repair, replacement, or credit as described above is the sole and exclusive remedy under this warranty. Flying Eyes is not liable for incidental, indirect, or consequential damages of any kind.

Some states and countries do not allow certain exclusions or limitations, so parts of this warranty may not apply to you, and you may have additional rights under the law where you live.

Flying Eyes may update this warranty at any time. The version in effect on the date of your purchase applies to that purchase.

Loss Protection is an optional plan you purchase, and it is separate from the warranty above. Our warranty covers defects. Loss Protection covers the one thing a warranty cannot: losing your glasses.

How it works

• Available for new purchases or for a pair you already own
• Covers your frames for up to two years from the date of purchase
• One loss claim per pair
• Available only for frames with non prescription lenses purchased directly from Flying Eyes, not through retail partners, and not for pairs fitted with third party lenses.

How to submit a claim

Call us at (512) 213-2390 with the order confirmation for your plan and our team will be happy to help.

We want you to love your Flying Eyes. If for any reason you don’t, we make returns and exchanges simple.

RETURNS
You may return undamaged, non-custom items within 30 days of delivery for a refund of the product price plus applicable tax. Shipping costs are non-refundable, and we do not provide return labels (unless the return is due to our error).
If your order included a volume-based discount and returning items disqualifies your order from that discount, your refund will reflect the adjusted product price (this does not apply to affiliate coupons).

Refund timing: While we ask that you allow up to 4 weeks, most refunds are completed much faster.
This time accounts for:

• 5–10 business days for shipping back to us
• 3–5 business days for us to process your return
• 5–10 business days for your bank to release the funds

EXCHANGES
Want to try a different style? No problem — we’re happy to exchange your glasses! Please include the case with your return. You’ll receive a new case and microfiber bag/cloth along with your new pair.

GIFT CERTIFICATES
Gift certificates are non-transferable and non-refundable.

HOW TO START A RETURN OR EXCHANGE
Please reach out to us with your order number and details of the product you’d like to return or exchange. Our customer care team will reply quickly with step-by-step instructions.
EMAIL: support@flyingeyesoptics.com
PHONE: (512) 213-2390

We’re proud to ship Flying Eyes eyewear to customers worldwide. Please note that some products may have restrictions and certain items cannot be shipped internationally. For international orders, customers are responsible for any customs duties or import fees charged by their country.

Order Fulfillment
Non-Prescription Orders: Typically fulfilled within 2–4 business days.
Need it faster? We’re happy to help! Contact us at support@flyingeyesoptics.com
to request expedited fulfillment (additional charges may apply).

Shipping Methods & Delivery Times

Domestic (U.S.) Orders

• Standard Shipping: Delivery within 3–6 business days once shipped.
• Expedited Shipping: Delivery within 2 business days once shipped.

International Orders

• Delivery times vary by destination and may be delayed by customs clearance.

Please note: Once your package leaves our warehouse, delivery times are managed by the carrier. During holiday seasons or peak shipping times, transit may take longer than usual. Shipping estimates are not guaranteed.